To our wonderful customers,
We want to reassure all of our online customers that despite the current lockdown measures in many areas of the country, we are still working tirelessly to ensure all of our online orders are processed, pick and packed on either the day of your order or the following morning.
As of today (1/09/2021), Australia Post have announced that a temporary pause of parcel post collections will begin on Saturday 4th of September and recommence on Tuesday the 7th of September.
We understand that this might be distressing for many people as there are still so many areas of the country under stay-at-home orders, but we wanted to confirm that business will still go on as usual.
As a way to provide comfort in these uncertain times, Roller Derby Heaven have already organised and outsourced other methods for continuing the delivery of online orders during Australia Post' temporary pause. While we are going to continue sending orders out each and every working day, if you want to ensure your parcel gets to you on time, we suggest that you place an order before this weekend and we will get it on the road on Friday (3/09/2021). Otherwise, we will do everything we can to get your order on the road on Monday (6/09/2021).
What is happening with my order?
While we will continue processing all online orders, please bear in mind that a significant amount of stress has been placed on all courier services as they work extremely hard to get your order to you. While some areas are unaffected, there are many areas experiencing lengthy delays as a result of Covid restrictions.
Roller Derby Heaven will provide you with tracking for your order on the afternoon your order is processed and sent. Keep an eye out for your emails as a link to the courier will enable your to follow your parcel.
We are confident that deliveries north of our location have been relatively unaffected. This includes areas in: Lake Macquarie, Newcastle and surrounding LGA's, as well as the North Coast NSW coastline, and areas of Brisbane, Gold Coast, and Sunshine Coast. Some areas of Northern Regional NSW have shown good delivery times too.
Other areas of NSW north of our location (Lake Macquarie), should expect normal delivery times, but please consider the above mentioned delays in some areas.
We understand that many areas in Sydney are experiencing lengthy delays. We are doing our best to ensure the most appropriate delivery method is selected for your location.
Finally, we wan't to thank each and every one of our current and future Roller Derby Heaven customers. As we continue to work through the ever-changing conditions of the Covid-19 pandemic, we want to ensure that our customers are extremely appreciated for the patience and understanding of the situation that we have all found ourselves in. If you have any further questions or queries please do not hesitate to give us a call in store on (02) 4973 3011, or pop through an email to: email@example.com. Otherwise, feel free to pop a question into the 'contact us' form on our home page.
Most importantly, stay safe.
All the love, from your Roller Derby Heaven team!
Statement from Australia Post:
Australia Post will temporarily pause all Parcel Post collections from eCommerce retailers in NSW, ACT and VIC – from 7am Saturday 4 September until 7am Tuesday 7 September. Collections will continue in all other states and territories.
This temporary measure will allow us to responsibly clear record parcel volumes in parts of our network impacted by COVID-19. The safety of our people is our highest priority, and this will help ensure volumes are kept to a safe and manageable level. Our team will continue with processing across the weekend in these areas.
Express Post, Premium and Startrack Express services, and collections from Post Offices and SPB’s are not affected. Deliveries will continue as usual (including on weekends) and our post offices will remain open as our people deliver record amounts of parcels to Australians.