Returns Policy

Returns and Exchanges 

You've just opened up your brand new skates or some padding and you've found that it doesn't fit? No need to worry, we are more than happy to exchange this for you for the most appropriate size! 

As long as you've let us know within 30 days of receiving of your order, and it is sent back in it's original packing without any postage labels or tape, we will get your exchange under way so you can get back out skating as soon as possible. 

Unfortunately we don't provide exchanges or refunds for 'change of mind' purchases, gift cards, sale items or custom built skates.  

Contact Us

For all enquiries about exchanges, please send us an email at rollerderbyheaven@bigpond.com. To ensure your exchange is processed quickly and efficiently, please fill out the exchange form provided with all the details about your order and what you would like to exchange to. All the information about how and where to send your exchange is provided in this form.

Exchange Form

Click here for our Returns/Exchange Instructions Form 
(print this and send it with your return items)



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