Shipping & Customer Information - Christmas 2020

SHIPPING AND CUSTOMER INFORMATION


To Our Valued Customers,


It’s a wonderful time of the year, filled with gift giving and lots of skating. This Christmas period, our customers should expect a small delay in receiving deliveries on the lead up to Christmas Day, and through the holiday period. 


To help you better understand our online ordering and delivery processes, we have provided you with some information about our couriers and our in-store processing times. 

At Roller Derby Heaven, we endeavour to have all online orders picked and packed for you the next day. All orders will be tailored and sent with the appropriate courier to ensure fast and efficient deliveries. If there are any complications with your order, we will contact you right away.


OUR COURIERS



https://auspost.com.au/service-updates/domestic-delivery-updates




https://www.aramex.com.au/contact-us/christmas-times/?utm_source=tools-track&utm_medium=Banner&utm_campaign=ChristmasCuttOffTimes



 * Please refer to these links as a guide for expected delivery times. 


ONLINE TRACKING


All orders will be provided with tracking that can be monitored on their respected websites. As mentioned, all online orders will be sent the following day, although, once orders leave our store, your order is in the couriers hands.   



COMMUNICATIONS DELAY


Due to the rush of the Christmas period and an increase in online orders, the amount of emails and phone calls we receive each day have dramatically increased. We are working day and night to get back to all of our valued customers and greatly appreciate your patience in us getting back to you. Please bear with us, otherwise please refer to our “commonly asked questions” on this website, and the above shipping information for Christmas cut-off times. 

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